At Prakri Tea, we strive to provide the finest quality dry fruits to our valued customers. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

  • You may request a return for unopened and undamaged products within 7 days of delivery.

  • Products must be in their original packaging and in resalable condition.

  • Perishable items cannot be returned unless they are defective or damaged upon delivery.

Refunds

  • Once we receive your returned item and it passes inspection, we will initiate a refund to your original payment method.

  • Please allow 5-7 business days for the refund to process after approval.

  • Refunds are granted for product value only; shipping charges are non-refundable.

Damaged or Incorrect Items

  • If you receive damaged or incorrect products, please contact us within 48 hours of delivery with photo evidence.

  • We will arrange for a replacement or refund at no additional cost.

How to Initiate a Return

  • Contact our customer service at support@prakritea.in

  • Provide your order number, product details, and reason for return.

  • Follow the return shipping instructions provided.

Contact Us

If you have any questions about our refund and returns policy, please contact us at: support@prakritea.in OR +91-97072 13066